Last Updated: 24/09/2025

Diamond Touch Cleaning Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

 

2. Information We Collect

 

We may collect the following types of personal information:

 

Name, email address, phone number, and address (for bookings and enquiries).

 

Payment details (processed securely by our payment provider; we do not store card details).

 

Information about your property (size, type, specific cleaning requirements).

 

Technical data such as IP address, browser type, and usage data (for website performance and analytics).

 

 

3. How We Use Your Information

 

We use your personal information to:

 

Process and manage bookings.

 

Communicate with you about services and enquiries.

 

Improve our website and services.

 

Comply with legal obligations.

 

 

4. Sharing Your Information

 

We do not sell or rent your personal data.

 

We may share your data with trusted third-party service providers (e.g., payment processors, IT support) solely for business purposes.

 

We may disclose information if required by law or to protect our legal rights.

 

 

5. Data Retention

 

We retain your personal data only for as long as necessary to provide services and comply with legal, tax, or accounting requirements.

 

6. Security

 

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

 

7. Your Rights

 

Under UK GDPR and Data Protection Act 2018, you have the right to:

 

Access the personal data we hold about you.

 

Request correction or deletion of your data.

 

Withdraw consent for marketing communications.

 

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

 

 

8. Cookies

 

Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.

 

9. Contact Us

 

For questions about this Privacy Policy or to exercise your data rights, please contact us:

 

 

Email: info@diamond-touch-cleaning.co.uk

Phone: +447510080786

Address: 242 A High Road Leyton  E10 5PW